Refund & Returns Policy
Because every pair of AnimeKicks sneakers is hand-painted and made to order, all sales are final for custom designs. We cannot accept returns or exchanges for personal reasons, size issues, or change of mind.
Quality guarantee: If your order arrives with a manufacturing defect or is damaged in transit, contact us within 7 days of delivery with photos and your order number. We will repair or remake your pair at no cost.
Wrong item: If you receive the wrong design or size due to our error, we will replace it free of charge.
To start a quality claim: WhatsApp +86 135 3917 3304 or email support@animekicks.online with your order number and photos.
Please measure your feet carefully using our size guide before ordering — custom items cannot be returned for size reasons.
How to Submit a Claim — What We Need From You
To resolve a quality claim quickly, please send the evidence below. Claims submitted with complete evidence are usually answered within 48 hours.
1. Damaged or defective item
- A clear photo of the whole pair
- Close-up photos of the damage or defect from at least two angles
- A photo of the shipping box and the shipping label
2. Wrong item received
- A photo of the sneakers you actually received
- A photo of the shipping label
- Your order number
3. Size issue
- A photo of the size tag on the outsole or inside the shoe
- A photo of the insole measured with a ruler, in centimetres
- A photo of the whole shoe next to a ruler, showing its full length
4. Missing or incorrect accessory (for example the sealed protective wrap)
- A photo of everything you received, laid out together
Where to send it: WhatsApp +86 135 3917 3304 or email support@animekicks.online. Please put your order number in the subject line so we can find your order straight away.
Please note: because every pair is hand-painted to order, we are unable to accept returns or exchanges for a change of mind, or for a size ordered incorrectly by the customer. Please measure your feet carefully against the Size Guide on each product page before ordering — if you are between two sizes, we recommend sizing up.